FAQ's


TICKETING

How do I purchase tickets?
  • PMT utilizes multiple venues in Pittsburgh.
  • All tickets are available for purchase online at www.pittsburghmusicals.com
  • If you prefer to call for tickets and your show is at the Gargaro Theater or the West End Canopy call 412-539-0900 ext. 232
  • If the show is at the Byham Theater please call 412-456-6666.

Do I need a reservation?
  • All seats are assigned and must be reserved.
  • All tickets must be paid for at time of purchase.

Are walk-up tickets available?
  • When possible walk-up sales are available, however there is no guarantee that tickets will be available to purchase at the door. Your best option is to purchase online or call ahead during box office hours.

Can my tickets be refunded?
  • All ticket sales are final.
  • If you cannot attend the performance, after a reservation is made, you must cancel your reservation at least 24 hours prior to the performance you will receive a credit for a future PMT performance of your choice.
  • If you do not cancel 24 hours prior you will not be able to receive a credit.
  • In the event of a cancellation for any reason we will make every effort to exchange your tickets for a future performance of the show. You also have the option of holding your ticket value as a credit with us for one calendar year from the original performance date, or you could also make your ticket price a charitable gift to the theater.

When should I arrive?
  • We recommend 30 - 45 mins prior to the performance start time. This will allow you time to park, be screened, and still have some time to chat with friends, enjoy our patron amenities, and settle in before the show begins.

What if I arrive late?
  • The rules for late seating are at the discretion of theater management, and varies from show to show. In some cases you will have to just wait a few moments for an appropriate time in the show to seat you. In other instances you may need to be seated in an alternative location.

If there is inclement weather will the show be cancelled?
  • With one of our venues being the West End Canopy, if the name did not give it away it is an outdoor venue, there may be the rare occurrence to cancel or postpone a production. If one of these rare instances did occur PMT would make any cancellation decision at least 2 hours prior to performance start time. We will notify patrons via our website and Facebook pages. The box office will work with ticket holders to reschedule their reservations when possible. Otherwise a credit for a future PMT production will be given to the ticket purchaser.

What time will the doors open for a production?
  • Lobby doors will open an hour and a half prior to curtain time.
  • Doors to the theater will open a half hour prior to curtain time.

What is the food and drink policy for PMT?
  • No outside food or beverages are permitted in any of our venues.
  • Drinks and snacks are available to purchase prior to the show and during intermission.

COVID-19

Will I be required to wear a mask?
  • According to local, state, and Federal guidelines and recommendations at this time all patrons are still required to wear a face mask that covers their nose and mouth.
  • With the exception of being stationary while you are actively eating or drinking.
  • We ask that you keep your face mask on during the performance for both your safety and that of our other patrons.

Does your facility do temperature screenings?
  • Yes, as an extra level of precaution we use infrared thermometers to scan all patrons and staff upon entry to our building. Anyone with a temperature above 99.9 degrees will not be permitted entry.
  • We will offer an isolated area for anyone that is above that temperature to wait and relax for a few minutes and will rescreen when necessary.

What if I have COVID symptoms or am forced to quarantine when I have reservations?
  • If you are experiencing any of the common signs of COVID, we obviously want you to stay home and get better. Please call our box office and let them know and they will work with you to reschedule your reservation or give you a credit to a future PMT production.

What is PMT doing to help keep everyone safe from COVID?
  • PMT has created a comprehensive COVID-19 Plan. Which includes daily deep cleaning of our facility, as well as extra attention to high touch/traffic areas. We use hospital grade disinfectants to clean and sanitize everything in our building. We also understand the importance of air quality and have taken steps to enhance our air exchange throughout the building. For more information please visit Our Enhanced Health & Safety page