Know Before You Go

Pittsburgh Musical Theater (PMT) is located at 327 South Main Street in Pittsburgh's West End.

• GET DIRECTIONS & PARKING INFORMATION

The Gargaro Theater is Pittsburgh's Off-Broadway venue in the West End, located within Pittsburgh Musical Theater's building on-site at 327 South Main Street.

• GET DIRECTIONS & PARKING INFORMATION

The West End Canopy is Pittsburgh's open air, outdoor venue in the West End, located on-site at Pittsburgh Musical Theater at 327 South Main Street.

• GET DIRECTIONS & PARKING INFORMATION

Pittsburgh Musical Theater performances take place at multiple venues throughout the Pittsburgh area. Tickets for all performances can be purchased online on Pittsburgh Musical Theater's website.

If you prefer to purchase tickets by phone:

• West End Canopy performances, call: 412-539-0900 ext. 232
• Byham and Gargaro Theater performances, call: 412-456-6666

• All ticket sales are final.
• If you cannot attend the performance, after a reservation is made, you must cancel your reservation at least 24 hours prior to the performance you will receive a credit for a future PMT performance of your choice.
• If you do not cancel 24 hours prior you will not be able to receive a credit.
• In the event of a cancellation for any reason we will make every effort to exchange your tickets for a future performance of the show. You also have the option of holding your ticket value as a credit with us for one calendar year from the original performance date, or you could also make your ticket price a charitable gift to the theater.
• *Policies & procedures are subject to change at any time.

• When possible walk-up sales are available, however there is no guarantee that tickets will be available to purchase at the door. Your best option is to purchase online or call ahead during box office hours.

• We recommend arriving 30 - 45 mins prior to the performance start time. This will allow you time to park, and still have some time to chat with friends, enjoy our patron amenities, and settle in before the show begins.
• Lobby doors will open 45 minutes prior to curtain time.
• Doors to the theater itself will open a half hour prior to curtain time.

• GET DIRECTIONS & PARKING INFORMATION

• For shows at the Gargaro Theater and the West End Canopy, we have a "no re-entry" policy, which means once you enter, you cannot leave and re-enter the venue.

Pittsburgh Musical Theater takes your safety very seriously, and has implemented additional measures to better assure the comfort and protection of all persons who visit or frequent the Gargaro Theater and the West End Canopy. The most critical issue to Pittsburgh Musical Theater is always the safety of our stakeholders; staff, volunteers, visitors, and guests. Our policies are meant to preserve that commitment to security.

Prohibited items must be returned to your vehicle or discarded. Anything placed on our property outside the entry gate will be discarded or removed by authorities.

PMT reserves the right to deny drugs or medications that are unlabeled, unidentifiable, in large quantities or at discretion of security or management.

This list is not all-inclusive and may change or be updated at any time without notice. Additional restrictions may apply.

• Oversized bags that exceed 12" x 12" x 6"
• Weapons of any kind or facsimiles of weapons, including firearms, pellet guns, stun guns, martial arts weapons, pepper spray, pocket/utility knives or cutting instruments
• Illegal drugs or substances
• Flammable liquids
• Fireworks, pyrotechnics, flares or incendiary devices
• Glass, metal, or plastic containers of any kind including cans, bottles and flasks. This includes refillable, reusable water bottles.
• Outside food or beverages including alcohol
• Interchangeable/detachable camera lens (No professional photography-unless authorized)
• Audio/visual recording devices
• 2 way radios
• Laser pointers
• Laptops/tablets
• Beach balls, projectiles, balloons, permanent markers, spray paint
• Drones
• Flashlights
• Signs, flags, banners
• Selfie sticks
• Guests without shoes or shirts
• Costume masks / masks that are not medical, or are not related to COVID-19 safety
• Face paints
• Optical illusions
• Jewelry that could be used as a weapon including chains and studded bracelets
• Pets, other than service animals
• Segways, skateboards, rollerblades, hoverboards, bicycles, helmets, any type of portable seat, other than those approved and required for accessibility
• Noisemakers, bullhorns, or air horns
• Unapproved pamphlets, handouts, advertisements

• No outside food or beverages are permitted in any of our venues.
• Drinks and snacks are available to purchase prior to the show and during intermission.

• Smoking of any kind is prohibited on premises within Pittsburgh Musical Theater, The Gargaro Theater, and the West End Canopy.
• This includes, but is not limited to: all cigarettes, e-cigarettes, electronic vaping devices, and marijuana in any form for any purpose.
• Please kindly step outside into a designated smoking area if you wish to smoke during your visit to the theater or property.

• Photographic, video, or sound recording is a violation of copyright laws and is strictly prohibited.

• The rules for late seating are at the discretion of theater management, and vary from show to show. In some cases you will have to wait a few moments for an appropriate time in the show to seat you. In other instances you may need to be seated in an alternative location.

• With one of our venues being the West End Canopy, it is an outdoor venue, and there may be the rare occurrence to cancel or postpone a production. If one of these rare instances did occur PMT would make any cancellation decision at least 2 hours prior to performance start time. We will notify patrons via our website and social media pages. The box office will work with ticket holders to reschedule their reservations when possible. Otherwise a credit for a future PMT production will be given to the ticket purchaser.