KNOW BEFORE YOU GO

Applicable to all performances in the Gargaro Theater.

All patrons must wear a mask at all times in the facility unless they are actively eating or drinking.

• High touch areas: Frequent cleaning of all door knobs, handrails, ballet bars, light switches, etc.
• Exemplary cleaners: All cleaning products used meet EPA & CDC guidelines for disinfecting against COVID-19 and other common bacteria and viral illnesses

• Fresh-air movement: All rooms are efficiently ventilated and cleaned prior to daily use
• Elimination of pollutants: Brand new filters in our HVAC systems
• Optimal air circulation: All studios have new, added ventilation to increase airflow
• Germ killing lights: New UVC germicidal irradiation technology now in use throughout our studios

• Enhanced training: All PMT Staff and Resident Artists have attended COVID-19 Procedures and Actions Plans training
• Heightened awareness: All PMT Staff and Resident Artists trained to recognize signs and symptoms, as well as trained on proper cleaning techniques and standards
• Eliminating the "What if's": Back up staffing plan created

Pittsburgh Musical Theater takes your safety very seriously, and has implemented additional measures to better assure the comfort and protection of all persons who visit or frequent the Gargaro Theater and the West End Canopy. The most critical issue to Pittsburgh Musical Theater is always the safety of our stakeholders; staff, volunteers, visitors, and guests. Our policies are meant to preserve that commitment to security.

Unattended items left outside venue doors will be discarded to ensure guest safety.

This list is not all-inclusive and may change or be updated at any time without notice. Additional restrictions may apply.

• PMT utilizes multiple venues in Pittsburgh.
• All tickets are available for purchase online at www.pittsburghmusicals.com
• If you prefer to call for tickets and your show is at the West End Canopy call 412-539-0900 ext. 232
• If the show is at the Byham Theater please call 412-456-6666.

• All seats are assigned and must be reserved.
• All tickets must be paid for at time of purchase.

• When possible walk-up sales are available, however there is no guarantee that tickets will be available to purchase at the door. Your best option is to purchase online or call ahead during box office hours.

• All ticket sales are final.
• If you cannot attend the performance, after a reservation is made, you must cancel your reservation at least 24 hours prior to the performance you will receive a credit for a future PMT performance of your choice.
• If you do not cancel 24 hours prior you will not be able to receive a credit.
• In the event of a cancellation for any reason we will make every effort to exchange your tickets for a future performance of the show. You also have the option of holding your ticket value as a credit with us for one calendar year from the original performance date, or you could also make your ticket price a charitable gift to the theater.
• *Policies & procedures are subject to change at any time.

• We recommend 30 - 45 mins prior to the performance start time. This will allow you time to park, be screened, and still have some time to chat with friends, enjoy our patron amenities, and settle in before the show begins.

• The rules for late seating are at the discretion of theater management, and varies from show to show. In some cases you will have to just wait a few moments for an appropriate time in the show to seat you. In other instances you may need to be seated in an alternative location.

• With one of our venues being the West End Canopy, if the name did not give it away it is an outdoor venue, there may be the rare occurrence to cancel or postpone a production. If one of these rare instances did occur PMT would make any cancellation decision at least 2 hours prior to performance start time. We will notify patrons via our website and Facebook pages. The box office will work with ticket holders to reschedule their reservations when possible. Otherwise a credit for a future PMT production will be given to the ticket purchaser.

• Lobby doors will open one hour prior to curtain time.
• Doors to the theater will open a half hour prior to curtain time.

• No outside food or beverages are permitted in any of our venues.
• Drinks and snacks are available to purchase prior to the show and during intermission.