Know before you go


What to expect before your next show.

Health & Safety

PMT is committed to creating a healthy, vibrant community for all.

Performance Requirements

Applicable to all performances in the Gargaro Theater.

There are no COVID-19 restriction entry requirements at this time.

➤ Regarding Masks

When the Allegheny County COVID Level is "High" on the CDC website, we reserve the right to require masks when indoors.

Anyone (including patrons, staff, and students) is permitted to wear a mask in any setting at Pittsburgh Musical Theater without question.

Enhanced Cleaning and Disinfecting
  • High touch areas: Frequent cleaning of all door knobs, handrails, ballet bars, light switches, etc.
  • Exemplary cleaners: All cleaning products used meet EPA & CDC guidelines for disinfecting against common bacteria and viral illnesses including COVID-19

Building Ventilation & Air Quality
  • Fresh-air movement: All rooms are efficiently ventilated and cleaned prior to daily use
  • Elimination of pollutants: Brand new filters in our HVAC systems
  • Optimal air circulation: All studios have added ventilation to increase airflow
  • Germ killing lights: UVC germicidal irradiation technology in use throughout our studios

Staff Training
  • Enhanced training: All PMT Staff and Resident Artists have attended PMT's Health and Safety Procedures and Plans training
  • Heightened awareness: All PMT Staff and Resident Artists trained to recognize signs and symptoms of illness, as well as trained on proper cleaning techniques and standards
  • Backup staffing: PMT has additional qualified artists to fill in for our regular class staff as needed throughout the semester

Safety & Prohibited Items

Pittsburgh Musical Theater takes your safety very seriously, and has implemented additional measures to better assure the comfort and protection of all persons who visit or frequent the Gargaro Theater and the West End Canopy. The most critical issue to Pittsburgh Musical Theater is always the safety of our stakeholders; staff, volunteers, visitors, and guests. Our policies are meant to preserve that commitment to security.

  • Oversized bags that exceed 16" x 16" x 8"
  • Weapons of any kind or facsimiles of weapons, including firearms, pellet guns, stun guns, martial arts weapons, pepper spray, pocket/utility knives or cutting instruments
  • Illegal drugs or substances
  • Flammable liquids
  • Fireworks, pyrotechnics, flares or incendiary devices
  • Glass, metal, or plastic containers of any kind including cans, bottles and flasks
  • Outside food or beverages including alcohol
  • Interchangeable/detachable camera lens (No professional photography-unless authorized)
  • Audio/visual recording devices
  • 2 way radios
  • Laser pointers
  • Laptops/tablets
  • Beach balls, projectiles, balloons, permanent markers, spray paint
  • Drones
  • Flashlights
  • Signs, flags, banners
  • Selfie sticks
  • Guests without shoes or shirts
  • Costume masks / masks that are not medical, or are not related to COVID-19 safety
  • Face paints
  • Optical illusions
  • Jewelry that could be used as a weapon including chains and studded bracelets
  • Pets, other than service animals
  • Segways, skateboards, rollerblades, hoverboards, bicycles, helmets, any type of portable seat, other than those approved and required for accessibility
  • Noisemakers, bullhorns, or air horns
  • Unapproved pamphlets, handouts, advertisements

Unattended items left outside venue doors will be discarded to ensure guest safety.

This list is not all-inclusive and may change or be updated at any time without notice. Additional restrictions may apply.

Ticketing & Admissions

Purchasing Tickets
  • PMT utilizes multiple venues in Pittsburgh.
  • All tickets are available for purchase online at
  • If you prefer to call for tickets and your show is at the West End Canopy call 412-539-0900 ext. 232
  • If the show is at the Byham Theater please call 412-456-6666.

➤ Do I need a reservation?

  • All seats are assigned and must be reserved.
  • All tickets must be paid for at time of purchase.

➤ Are walk up tickets available?

  • When possible walk-up sales are available, however there is no guarantee that tickets will be available to purchase at the door. Your best option is to purchase online or call ahead during box office hours.

➤ Can my tickets be refunded?*

  • All ticket sales are final.
  • If you cannot attend the performance, after a reservation is made, you must cancel your reservation at least 24 hours prior to the performance you will receive a credit for a future PMT performance of your choice.
  • If you do not cancel 24 hours prior you will not be able to receive a credit.
  • In the event of a cancellation for any reason we will make every effort to exchange your tickets for a future performance of the show. You also have the option of holding your ticket value as a credit with us for one calendar year from the original performance date, or you could also make your ticket price a charitable gift to the theater.
  • *Policies & procedures are subject to change at any time.


➤ When should I arrive?

  • We recommend 30 - 45 mins prior to the performance start time. This will allow you time to park, and still have some time to chat with friends, enjoy our patron amenities, and settle in before the show begins.

➤ Where can I park?

➤ What if I arrive late?

  • The rules for late seating are at the discretion of theater management, and vary from show to show. In some cases you will have to wait a few moments for an appropriate time in the show to seat you. In other instances you may need to be seated in an alternative location.

➤ If there is inclement weather will the show be cancelled?

  • With one of our venues being the West End Canopy, it is an outdoor venue, and there may be the rare occurrence to cancel or postpone a production. If one of these rare instances did occur PMT would make any cancellation decision at least 2 hours prior to performance start time. We will notify patrons via our website and Facebook pages. The box office will work with ticket holders to reschedule their reservations when possible. Otherwise a credit for a future PMT production will be given to the ticket purchaser.

➤ What time will the doors open for a production?

  • Lobby doors will open one hour prior to curtain time.
  • Doors to the theater will open a half hour prior to curtain time.


Food & Drink Policy
  • No outside food or beverages are permitted in any of our venues.
  • Drinks and snacks are available to purchase prior to the show and during intermission.

We have enhanced health and safety measures at Pittsburgh Musical Theater - for our students, resident artists, patrons and staff. You must follow all instructions regarding drop-off and pick-up procedures as well as posted instructions while at the PMT Studios for classes and performances. An inherent risk of exposure to infectious diseases exists in any public place where people are present. By attending classes and performances you voluntarily assume all risks related to exposure to potentially dangerous infectious diseases. Do your part for the safety and health of yourself and others!