KNOW BEFORE YOU GO

Pittsburgh Musical Theater takes your safety very seriously, and has implemented additional measures to better assure the comfort and protection of all persons who visit or frequent the Gargaro Theater and the West End Canopy. The most critical issue to Pittsburgh Musical Theater is always the safety of our stakeholders; staff, volunteers, visitors, and guests. Our policies are meant to preserve that commitment to security.

Prohibited items must be returned to your vehicle or discarded. Anything placed on our property outside the entry gate will be discarded or removed by authorities.

PMT reserves the right to deny drugs or medications that are unlabeled, unidentifiable, in large quantities or at discretion of security or management.

This list is not all-inclusive and may change or be updated at any time without notice. Additional restrictions may apply.

• High touch areas: Frequent cleaning of all door knobs, handrails, ballet bars, light switches, etc.
• Exemplary cleaners: All cleaning products used meet EPA & CDC guidelines for disinfecting against common bacteria and viral illnesses including COVID-19

• Fresh-air movement: All rooms are efficiently ventilated and cleaned prior to daily use
• Elimination of pollutants: New filters in our HVAC systems
• Optimal air circulation: All studios have added ventilation to increase airflow
• Germ killing lights: UVC germicidal irradiation technology in use throughout our studios

• Enhanced training: All PMT Staff and Resident Artists have attended PMT's Health and Safety Procedures and Plans training
• Heightened awareness: All PMT Staff and Resident Artists trained to recognize signs and symptoms of illness, as well as trained on proper cleaning techniques and standards
• Backup staffing: PMT has additional qualified artists to fill in for our regular class staff as needed throughout the semester

• PMT utilizes multiple venues in Pittsburgh.
• All tickets are available for purchase online at www.pittsburghmusicals.com
• If you prefer to call for tickets and your show is at the West End Canopy call 412-539-0900 ext. 232
• If the show is at the Byham Theater please call 412-456-6666.

• All seats are assigned and must be reserved.
• All tickets must be paid for at time of purchase.

• When possible walk-up sales are available, however there is no guarantee that tickets will be available to purchase at the door. Your best option is to purchase online or call ahead during box office hours.

• All ticket sales are final.
• If you cannot attend the performance, after a reservation is made, you must cancel your reservation at least 24 hours prior to the performance you will receive a credit for a future PMT performance of your choice.
• If you do not cancel 24 hours prior you will not be able to receive a credit.
• In the event of a cancellation for any reason we will make every effort to exchange your tickets for a future performance of the show. You also have the option of holding your ticket value as a credit with us for one calendar year from the original performance date, or you could also make your ticket price a charitable gift to the theater.
• *Policies & procedures are subject to change at any time.

• We recommend arriving 30 - 45 mins prior to the performance start time. This will allow you time to park, and still have some time to chat with friends, enjoy our patron amenities, and settle in before the show begins.

• GET DIRECTIONS & PARKING INFORMATION

• For shows at the West End Canopy, we have a "no re-entry" policy, which means once you enter, you cannot leave and re-enter the venue.

• The rules for late seating are at the discretion of theater management, and vary from show to show. In some cases you will have to wait a few moments for an appropriate time in the show to seat you. In other instances you may need to be seated in an alternative location.

• With one of our venues being the West End Canopy, it is an outdoor venue, and there may be the rare occurrence to cancel or postpone a production. If one of these rare instances did occur PMT would make any cancellation decision at least 2 hours prior to performance start time. We will notify patrons via our website and social media pages. The box office will work with ticket holders to reschedule their reservations when possible. Otherwise a credit for a future PMT production will be given to the ticket purchaser.

• Lobby doors will open one hour prior to curtain time.
• Doors to the theater itself will open a half hour prior to curtain time.

• No outside food or beverages are permitted in any of our venues.
• Drinks and snacks are available to purchase prior to the show and during intermission.